FAQ

Questions, answered plainly.

If yours isn't here, write to us — we answer every message ourselves.

What is Keepstead?

Keepstead is a private, invite-only marketplace for curated moving-sale and estate finds across the Capital Region. Sellers list quality furniture, décor, and estate-contents pieces; every listing is founder-vetted before it goes live; buyers purchase in-app and pick up locally.

How do I get an invite?

Request one on our home page — just your name, email, town or ZIP, and whether you're interested as a seller, buyer, or both. We read every request ourselves and reach out directly; there's no automated approval.

What's the fee? Do I keep any of the sale price?

Sellers keep 85% of the sale price. Keepstead takes a 15% fee — no listing fees, no photography fees, no upsells for “featured” placement. If your item doesn't sell, you owe nothing. Founding Circle members get a reduced rate on their first sale.

What does "founder-vetted" actually mean? Is it "authenticated"?

It means a real person looks at every listing before it goes live — checking photos, condition notes, and fit for the platform. We deliberately don't use words like “authenticated” or “guaranteed,” because those imply a level of formal verification we're not claiming at this stage. Founder-vetted is an honest description of what we actually do.

Is Keepstead the same as Facebook Marketplace, or like an estate-sale company?

Neither, exactly. Facebook Marketplace is open and unfiltered — anyone can post anything, and buyers are on their own to judge quality and trust. Estate-sale companies run in-person sale weekends for a full house. Keepstead sits in between: a curated, always-open online marketplace for individual pieces, with a real vetting step Facebook doesn't have and a lower-friction listing process than a full estate sale requires.

We also work with local estate-sale companies rather than against them — they're partners, not competitors. Learn more.

How does pickup work — is it safe?

Pickup is arranged directly between buyer and seller once a sale goes through, in the item's local area — no shipping. We recommend meeting at a porch, driveway, or another semi-public spot for smaller items rather than a full walkthrough with someone you've just met, and we never publish a seller's exact address. If anything about a pickup feels off, trust that instinct and contact us at hello@keepsteadhome.com — we'll help sort it out.

What can I sell on Keepstead?

Quality furniture, textiles and rugs, art, mirrors, lighting, and considered décor — the kind of pieces that come out of well-kept Capital Region homes during a move, downsize, or estate settlement. If you're not sure whether something fits, ask during your invite conversation; part of our process is helping you figure out what belongs here versus what's better donated or sold elsewhere.

How do I get paid as a seller?

Buyers pay in-app at purchase. You're not chasing cash, Venmo requests, or “is this still available” texts — payment is handled through Keepstead's system and paid out reliably once the sale is complete.

What if there's a problem with an item after pickup?

Reach out to us directly at hello@keepsteadhome.com. Because we're small, problems get a real person's attention, not a support-ticket queue. Our honest-flaw photo requirement exists specifically to minimize post-sale surprises — sellers are asked to disclose real condition up front.

Do you serve my town?

We're focused on the Capital Region — Loudonville, Niskayuna, Saratoga Springs, Clifton Park, Troy, Albany, Schenectady, and the towns around them. If you're just outside that area, request an invite anyway and tell us your town — we're figuring out our exact footprint as we grow.

I've heard about a "Campus Edit" — what's that?

Campus Edit is a collection we're planning for college move-in and move-out season, built for the furniture-and-dorm-goods cycle at Capital Region colleges — think end-of-May move-outs feeding into August/September move-ins. It launches as a tagged collection inside Keepstead first, not a separate app. If you're a parent, student, or landlord near a campus and want early access when it opens, mention it in your invite request.

What's the "Founding Circle," and how is it different from a regular invite?

The Founding Circle is a small, personally invited group of the first sellers and buyers on Keepstead — a handful of people we're asking directly, not a mass sign-up. Founding Circle members get early access, a reduced take rate on their first sale, and a direct line to shape how Keepstead grows. If you were invited into the Founding Circle, welcome — and thank you for being an early yes.